Refund & Cancellation Policy
This policy explains how cancellations and refunds work for Cadence subscriptions, provided by Terraform Technologies. Prices are shown on our pricing page; subscriptions are billed through Stripe.
1. Free trial
Paid plans begin with a 14-day free trial. You will not be charged during the trial, and you can cancel anytime before it ends to avoid any charge.
2. Cancelling your subscription
You can cancel at any time from your account settings or by emailing info@terraform.my. When you cancel:
- Your plan stays active until the end of the current billing period.
- You will not be billed for the next period.
- Your reports and pipelines can be exported before your access ends.
3. Refunds
- Monthly plans: payments are generally non-refundable for the current period, but you keep access until it ends.
- Annual plans: if you cancel within 14 days of an annual charge and have not made substantial use of the service, you may request a full refund.
- Billing errors: if you were charged in error or experienced a material service failure, contact us and we will make it right, including a refund where appropriate.
4. How to request a refund
Email info@terraform.my from your account email with your invoice or subscription details. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days depending on your bank.
5. Price changes
If we change a plan's price, the new price applies from your next billing period, and we will give you reasonable notice beforehand.
6. Contact
Questions about billing, cancellations, or refunds? Email info@terraform.my.
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